Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for :
- Custom or personalised orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me at firstname.lastname@example.org if you have any problems with your order.
Items are made and sent within 10 days.
Every order is shipped with tracking. However I cannot guarranty tracking working outside of France for international orders outside of Europe.
Shipping times are ass follow:
France : 2 to 5 business days.
Europe : 5 to 10 business days.
Rest of the world : 5 to 15 business days.
Please note that I am not responsible for delays due to carriers, customs, holidays or unexpected events such as strikes or severe weather.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to unpaid customs.